Return Policy

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At Phimlorezlo, we are committed to providing quality packing and unpacking services. We understand that circumstances may change, and we want to ensure that our policies are fair and transparent. This Return Policy outlines the terms and conditions regarding cancellations, refunds, and service adjustments.

Service Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with our packing or unpacking services, please contact us within 24 hours of service completion. We will work with you to address your concerns and, if necessary, return to complete any outstanding work at no additional charge.

Our satisfaction guarantee covers:

• Quality of packing materials used
• Proper wrapping and protection of items
• Accurate labeling of boxes
• Organization and placement during unpacking
• Overall professionalism and care during service delivery

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our team members who have scheduled their time to assist you.

Cancellations Made 72+ Hours Before Service

If you cancel your service more than 72 hours before the scheduled date and time, you will receive a full refund of any deposit or prepayment made. The refund will be processed within 5-7 business days using the original payment method.

Cancellations Made 48-72 Hours Before Service

Cancellations made between 48 and 72 hours before the scheduled service will receive an 80% refund of any deposit paid. This partial retention helps cover administrative costs and scheduling adjustments.

Cancellations Made 24-48 Hours Before Service

Cancellations made between 24 and 48 hours before the scheduled service will receive a 50% refund of any deposit paid. During this period, our team has already begun preparations for your service.

Cancellations Made Less Than 24 Hours Before Service

Unfortunately, cancellations made less than 24 hours before the scheduled service are not eligible for a refund. This is because our team has been assigned and materials have been prepared specifically for your service. However, we will work with you to reschedule at no additional charge when possible.

Rescheduling Policy

We understand that life happens, and sometimes you need to change your service date. We offer flexible rescheduling options:

• Rescheduling requests made more than 48 hours before service are free of charge
• Rescheduling within 48 hours may be subject to a small administrative fee depending on availability
• All rescheduled services are subject to team and time slot availability
• You may reschedule up to two times without penalty for the same booking

Refund Process

When a refund is approved, we will process it as quickly as possible:

• Refunds are processed within 5-7 business days of approval
• Refunds are returned to the original payment method used
• Credit card refunds may take an additional 3-5 business days to appear on your statement depending on your card issuer
• You will receive an email confirmation when your refund has been processed

Damage Claims

While we take the utmost care with your belongings, we understand that accidents can happen. Our damage claim process is as follows:

Reporting Damage

Any damage must be reported within 48 hours of service completion. To file a claim:

• Contact us immediately via phone or email
• Provide photos of the damaged item(s)
• Include a description of the item and approximate value
• Do not dispose of damaged items until the claim is resolved

Claim Resolution

We will review all claims within 5 business days. Depending on the nature and extent of the damage, resolution may include:

• Repair of the damaged item by a professional
• Replacement of the item with a comparable product
• Financial compensation based on the item's current value

All claims are handled on a case-by-case basis, and we are committed to fair and prompt resolution.

Service Modifications

If you need to modify the scope of your booked service (for example, adding or removing rooms from a packing job), please contact us as soon as possible:

• Modifications requested more than 48 hours before service can usually be accommodated at adjusted pricing
• Last-minute additions may not be possible depending on team availability and materials
• Reducing scope may not result in a price reduction if materials have already been prepared

Weather and Emergency Cancellations

In the event of severe weather or other emergencies that prevent service delivery:

• We will contact you as soon as possible to reschedule
• No cancellation fees apply for weather-related cancellations
• You will receive priority scheduling for the rescheduled service
• Full refunds are available if rescheduling is not possible

Exceptions

We understand that extraordinary circumstances can arise. If you have a situation that falls outside of these standard policies, please contact us. We will do our best to work with you to find a fair solution. Our goal is always customer satisfaction, and we are willing to make reasonable exceptions on a case-by-case basis.

Contact Us

If you have any questions about our Return Policy or need to request a refund, please contact us at:

Phimlorezlo
1445 Dayton St, Aurora, CO 80010, USA
Phone: +1 303-366-2600
Email: partners@phimlorezlo.world